Contact Info

tripinsurance.com is always available. Contact our corporate offices to buy travel insurance or for general questions. For claims and WeCare™ Traveler Assistance, see below.

Corporate Offices · Sales · Customer Service
By mail: MH Ross Travel Insurance Services, Inc.
9225 Ward Parkway
Kansas City, MO 64114
tripinsurance.com Travel Protection
California License #0208389
By phone: 800-423-3632
Monday to Friday
8:30 am - 8:30 pm ET
5:30 am - 5:30 pm PT
By fax: 888-424-8731
By email: info@tripinsurance.com
Reporting a Claim
By mail:
Claim form(s) and supporting documents should be sent to:
Old Republic Insurance Company
4600 Witmer Industrial Estates - Suite 6
Niagara Falls, NY 14305
By phone: 888-584-6171
Monday to Friday
8:30 am to 8:00 pm ET
5:30 am to 5:00 pm PT
By fax: 877-367-2496
Online: To download a Claim Form, click here to begin
WeCare™ Traveler Assistance
24-Hour Hotline:
US/Canada 1-800-586-0194
Mexico 001-800-101-0061
United Kingdom 0800-252-074
Italy 800-877-204
France 088-90-8505
All other countries Call collect 1-410-453-6330

A worldwide network of multilingual professionals available 24 hours a day to assist covered travelers with any emergency assistance while on their trip. After departure assistance includes: concierge services; referrals to local medical providers; arrangements for emergency medical evacuation; multilingual interpretation services; assistance with lost or stolen travel documents and tickets; urgent message relay to family or friends; and, arrangements for escort or return of accompanying children, to name a few.

WeCare Travel Assistance is provided by MEDEX Assistance Corp.

PLEASE NOTE: Neither Old Republic Insurance Company nor MEDEX Assistance Corp. shall be responsible for the availability, quality or results of any medical treatment or transportation or failure of you to obtain treatment.

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